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Global Banking Annual Review 2025: Why precision, not heft, defines the future of banking

“Longer term, AI is likely to erode bank profitability as consumers start routinely using AI agents to optimize their finances (for example, automatically moving deposits into higher-yield accounts), which would reduce customer inertia and reshape industry economics. Agentic AI could disrupt deposits and credit card lending in particular by cutting through inertia. Today, $23 trillion of the global total of $70 trillion in consumer deposits sits in checking accounts with near-zero rates, while the remainder is parked in accounts that often pay relatively low savings rates, according to McKinsey Panorama data.3 If just 5 to 10 percent of checking balances migrated to top-of-market rates, an action that might be prompted by AI agents, that could reduce the banking industry’s total deposit profits by 20 percent or more.”

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