“The Future of AI in Banking in 2026 and Beyond – Looking ahead, Silva sees banking AI investment shifting from cost savings to innovation. ‘Almost 75% of the spend is around automating business processes or automating task processes,’ he says.
By 2028, he expects more than half of AI budgets to fund new products and services across lending, wealth management and payments. ‘You invest in automation, you bring that cost basis down,’ Silva says. ‘You can use those funds to boost innovation.’
Clarke says the next few years will likely see banks move beyond hype and start using AI more effectively in core areas such as customer retention and deposit management. She identifies predictive AI as an underused capability that could help institutions orchestrate customer journeys and strengthen loyalty if applied strategically.”