- “The first contact many customers now have with a bank is via a chatbot or digital assistant that utilizes the power of artificial intelligence (AI)
- Accenture’s 2017 Retail Banking Trends and Predictions report on AI in the finance sector identified that the top trends were removing friction from the customer journey, and the use of big data, AI, analytics and cognitive computing.”
https://www.google.com/amp/s/www.coinspeaker.com/ai-chatbots-future-banking/amp/