“Banking 4.0 is defined by four primary characteristics.
- Firstly, it encourages a transition from product-based operations to service-based roles.
- Secondly, banking 4.0 will require BFSI companies to adopt a more customer-centric approach to banking.
- Thirdly, banks that succeed in riding the 4.0 wave will need to embrace a major shift toward digitisation.
- Last, banking 4.0 requires banks to collaborate with fintech companies on various fronts like lending and teaming up to create co-branded products.
How can professionals remain relevant in the banking 4.0 era?The key to remaining relevant in this age of digital disruption lies in reskilling and upskilling.”