Banking 4.0 – How humans will continue to remain indespensible

“Banking 4.0 is defined by four primary characteristics.

  1. Firstly, it encourages a transition from product-based operations to service-based roles.
  1. Secondly, banking 4.0 will require BFSI companies to adopt a more customer-centric approach to banking.
  1. Thirdly, banks that succeed in riding the 4.0 wave will need to embrace a major shift toward digitisation.
  1. Last, banking 4.0 requires banks to collaborate with fintech companies on various fronts like lending and teaming up to create co-branded products.

How can professionals remain relevant in the banking 4.0 era?The key to remaining relevant in this age of digital disruption lies in reskilling and upskilling.”

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