Report: 63% of APAC customers willing to switch to neobanks

Brandon McGee

6 years ago

“The era of digital banking is well underway in the Asia Pacific (APAC) region, and is set to accelerate in the next five years, with 63% of customers willing to switch to neobanks and challenger banks between now and 2025.
The research was made through review of 55 banks, 20 challenger banks and 40 fintech disrupters in markets throughout APAC.
Research from the study also suggests that the success of future banks will depend largely on customer experience (CX), unlocking personalisation at scale, and embracing emerging technology – especially artificial intelligence (AI).”