Every Bank Needs A Chatbot (Or Two) For Its Digital Transformation

• “According to research from Cornerstone Advisors, heading into 2020, just 4% of mid-size banks and credit unions had deployed a chatbot. By the end of the year, that percentage had more than tripled to 13%.
• Cornerstone’s research says another 16% intend to invest in chatbots in 2021.
• Cornerstone’s research also found that 56% of banks and credit unions had launched a digital transformation strategy or initiative before this year.”

https://www.google.com/amp/s/www.forbes.com/sites/ronshevlin/2021/03/15/every-bank-needs-a-chatbot-or-two-for-its-digital-transformation/amp/