Every Bank Needs A Chatbot (Or Two) For Its Digital Transformation
“According to research from Cornerstone Advisors, heading into 2020, just 4% of mid-size banks and credit unions had deployed a chatbot. By the end of the year, that percentage had more than tripled to 13%.
Cornerstone’s research says another 16% intend to invest in chatbots in 2021.
Cornerstone’s research also found that 56% of banks and credit unions had launched a digital transformation strategy or initiative before this year.”