- “‘Where [AI] can be leveraged in the future is by further automating analysis, automating responses and reducing staff’s eye-on-screen time,’ he said. ‘However, with any automation, you must balance that with having trained professionals to guide the tools. While AI and ML [machine learning] are great for replacing pools of personnel performing rote tasks, they will never replace instinct and experience. You still need someone to tailor the tools to your environment and company, and course-correct when needed.’”
https://www.google.com/amp/s/www.pymnts.com/fraud-prevention/2021/kendra-scott-ai-fraudsters/amp/