- “Financial institutions must redesign internal processes and external customer experiences to remain competitive in a rapidly changing banking ecosystem. This will require end-to-end digital banking transformation, driven by the use of data, AI, applied analytics, cloud computing and a workforce with the tools to deliver humanized digital solutions.
- For many organizations, we are entering the implementation phase with advanced analytics, applying the findings from analysis towards improved operations and enhanced customer experiences. According to Salesforce, 52% of consumers and 65% of business buyers are likely to switch brands if a business doesn’t understand their needs and personalize their communications accordingly.”
https://thefinancialbrand.com/114372/intelligent-digital-banking-transformation-data-ai-analytics-cloud-5g/
