Building an Intelligent Bank is No Longer Optional

“Financial institutions must redesign internal processes and external customer experiences to remain competitive in a rapidly changing banking ecosystem. This will require end-to-end digital banking transformation, driven by the use of data, AI, applied analytics, cloud computing and a workforce with the tools to deliver humanized digital solutions.
For many organizations, we are entering the implementation phase with advanced analytics, applying the findings from analysis towards improved operations and enhanced customer experiences. According to Salesforce, 52% of consumers and 65% of business buyers are likely to switch brands if a business doesn’t understand their needs and personalize their communications accordingly.”