- “Fintechs are creating more intuitive and personalised interactions between customers and their finances using recommendation engines, conversational AI, and deep learning fraud detection models.
- NerdWallet, a fintech focused on personal finance, uses machine learning in its recommendation engine to match its customers with the best-fit financial products, such as mortgages and insurance.
- Square, a financial services and digital payments fintech, uses conversational AI to power its virtual assistant that understands and provides help for 75% of customer’s questions, and reduces appointment no-shows from potential customers with sales teams by 10%.”
https://www.finextra.com/the-long-read/231/how-ai-is-powering-the-future-of-financial-services