“The AI-First Bank: What It Looks Like
AI-first banks will redefine what market-leading banks can do. The BCG report highlights six characteristics that will define an AI-first bank:
- Hyper-personalized customer engagement. The branch manager of the future is an AI agent in the customer’s pocket that continuously monitors and engages with the individual’s financial life, anticipating needs before the customer articulates them, and making suggestions (or, if authorized, even taking steps) to implement improvements in real time.”