Sales From Chatbots Could Reach $112B By 2023
- “Juniper Research estimates that retail sales stemming from interactions with chatbots are set to reach $112 billion by 2023.
- The firm also noted that chatbot interactions are set to skyrocket from a forecasted 2.6 billion in 2019 to 22 billion in the same time frame, Retail Dive reported.
- The report indicated that retailers can foresee cutting costs of $439 billion per year in 2023, up from just $7 million in 2019.
- In a press release highlighting the research in July of last year, Juniper said the cost savings from chatbots would hit $6 billion in 2018″
