By 2023 Chatbots could drive sales of…

Sales From Chatbots Could Reach $112B By 2023

  • “Juniper Research estimates that retail sales stemming from interactions with chatbots are set to reach $112 billion by 2023.
  • The firm also noted that chatbot interactions are set to skyrocket from a forecasted 2.6 billion in 2019 to 22 billion in the same time frame, Retail Dive reported.
  • The report indicated that retailers can foresee cutting costs of $439 billion per year in 2023, up from just $7 million in 2019.
  • In a press release highlighting the research in July of last year, Juniper said the cost savings from chatbots would hit $6 billion in 2018″

https://www.google.com/amp/s/www.pymnts.com/news/retail/2019/chatbots-sales-artificial-intelligence-juniper-research/amp/


https://www.forbes.com/sites/blakemorgan/2017/03/21/how-chatbots-will-transform-customer-experience-an-infographic/#6029dc667fb4

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