- “More than half plan to buy or increase their usage of Wi-Fi (77%), voice-enabled digital assistants (57%), intelligent home devices (56%), self-service apps (56%), online recommendation apps (56%) and wearable technology (53%).
- ‘People who haven’t been as comfortable with ecommerce and other digital technology have been pushed to overcome their hesitancy — and this shift is huge,’ explains Jill Standish, senior managing director and head of Accenture’s global retail practice.”
https://www.mediapost.com/publications/article/351068/accenture-finds-covid-19-permanently-changing-cons.html
