Accenture Finds COVID-19 Permanently Changing Consumer Behaviors

  • “More than half plan to buy or increase their usage of Wi-Fi (77%), voice-enabled digital assistants (57%), intelligent home devices (56%), self-service apps (56%), online recommendation apps (56%) and wearable technology (53%).
  • ‘People who haven’t been as comfortable with ecommerce and other digital technology have been pushed to overcome their hesitancy — and this shift is huge,’ explains Jill Standish, senior managing director and head of Accenture’s global retail practice.”

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