- “Over 8,400 retail stores across the United States closed in 2020.
- ‘There’s a sort of misconception that e-commerce growth means the end of the store, that e-commerce essentially eliminates the need for the store, both for retailers and for customers…And the reality is, it doesn’t.’
- But customer preferences are evolving, and COVID-19 sped up that process. If retailers want to survive in the world of tomorrow, they will need to embrace the innovations of an omnichannel strategy.”
– “8 percent of people plan to attend a virtual party while twice as many people plan to watch alone this year compared to past years.
– 21 percent of people plan to wear loungewear/pajamas, the same percentage as fans who will still wear fan gear. 6 percent of people plan to wear underwear/nothing at all.
– People expect to spend less on the Super Bowl this year with those spending between $100 and $500 falling 7 percent from last year.
– While the Super Bowl won’t have the same fanfare, COVID-19 hasn’t tamped down excitement with people just as excited for this year’s game as previous years.
– The Super Bowl ranks as Americans’ third most popular holiday. The December holidays and Thanksgiving are the two most popular holidays for Americans.”
“By 2020, in fact, the India internet economy is projected to grow to $250 Bn, backed mostly by ecommerce which is set to clock a record growth rate of 51%. And, IBEF predicts that India is likely to overtake the US to become the second-largest ecommerce market (behind China) by 2034.”
“In fact, one recent Shopify study that looked at this expedited growth found that during the height of the COVID-19 pandemic, 10 years’-worth of eCommerce growth happened in just 90 days. Yes, you read correctly: in just 90 days.”
- “‘As we moved from Barclays to Absa and introduced the bot across multiple markets, COVID was introduced into the equation, and we’ve been able to support the call centers and alleviate a lot of the congestion,’ he said.”