“‘As we moved from Barclays to Absa and introduced the bot across multiple markets, COVID was introduced into the equation, and we’ve been able to support the call centers and alleviate a lot of the congestion,’ he said.” https://www.americanbanker.com/news/south-african-banks-approach-to-chatbots-offers-lessons-for-u-s-players
Tag: COVID-19
How four of this year’s Transformers helped the world’s biggest banks survive —and thrive—in the pandemic
“The Citi Velocity platform allowed clients to continue trading amid volatile markets with minimal interruption throughout the network. In the peak weeks of the pandemic in the spring, usage of Citi Velocity hit double-digit growth, and client mobile hits increased 138% year-over-year, according to the bank. In April, Starling launched the Connected Card, a secondary…
Black Friday online shopping comes in $9B, $3.6B on smartphones
“Adobe, which is following online sales in real-time at 80 of the top 100 retailers in the U.S., covering some 100 million SKUs, said US consumers spent $9 billion online on Black Friday, up 21.6% on a year ago. Adobe had originally forecast sales of between $8.9 billion and $9.6 billion. Smartphones continued to account…
Pandemic Accelerates The Erosion Of Brick-And-Mortar Providing New Opportunities For ECommerce
According to Digital Commerce 360’s annual retail holiday survey release in September, 33 percent of retails are projecting that web sales will increase by as much as 24 percent this holiday season – notably due to the pandemic and the continued shift to online shopping. Pandemic Accelerates the Erosion of Brick-and-Mortar Providing New Opportunities for…
Here’s How Fashion Retailers Can Leverage AI During Covid
“While retail sales have been recovering since the pandemic hit, fashion is still struggling. A September article from Deloitte found general retail sales have been recovering since they dropped 14.3 percent in April. In July, sales increased 1.2 percent to about $391 billion. However, the fashion sector has suffered more than most, with retail sales…