South African bank’s approach to chatbots offers lessons for U.S. players

  • “‘As we moved from Barclays to Absa and introduced the bot across multiple markets, COVID was introduced into the equation, and we’ve been able to support the call centers and alleviate a lot of the congestion,’ he said.”

https://www.americanbanker.com/news/south-african-banks-approach-to-chatbots-offers-lessons-for-u-s-players

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