ICICI Bank Publishes Alexa and Google Assistant Apps for Banking by Voice
Brandon McGee
“One of the largest private banks in India has launched voice apps for Amazon Alexa and Google Assistant. ICICI Bank’s new voice apps expand the company’s iPal AI from a pure text chatbot, allowing customers to carry out banking tasks through either voice assistant.
After the setup, users can ask their voice assistant for account balances or details about their credit card balance and recent transactions. As a voice speaking financial information aloud is not very secure; the answer is sent in a text message to the customer’s phone.”
