“The value of voice banking is becoming well known enough for an ongoing flurry of related releases either by banks or in partnerships with tech developers. Wells Fargo recently launched a virtual assistant but is playing catch up to other American banks. For instance, U.S. Bank launched a voice assistant for its mobile app last…
Tag: voice Banking
U.S. Bank Launches Mobile App Voice Assistant Built to Mimic Human Bank Tellers
“U.S. Bank is launching a voice assistant for its mobile app on Wednesday, joining a growing constellation of financial institutions creating or expanding their use of voice AI. ‘The goal was to create a voice-first experience,’ Ankit Bhatt, senior vice president and chief digital officer for consumer at U.S. Bank, told Voicebot in an interview….
ICICI Bank Publishes Alexa and Google Assistant Apps for Banking by Voice
“One of the largest private banks in India has launched voice apps for Amazon Alexa and Google Assistant. ICICI Bank’s new voice apps expand the company’s iPal AI from a pure text chatbot, allowing customers to carry out banking tasks through either voice assistant. After the setup, users can ask their voice assistant for account…
Using analytics and AI for a better banking experience | Accenture
“Of all the award categories in the Banking Innovation Awards run jointly by Accenture and Efma, the prize for “Best Use of Analytics and Artificial Intelligence” is one of the most coveted. The winner was CaixaBank of Spain with its chatbot Neo – a personal customer service assistant developed using AI, and now providing support 24×7 across various business processes in Spanish, Catalan…
How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
“The first stage, voice AI, was fully implemented for consumers for retail banking and tech service desk queries in 2018 and thus far has improved customer support efficiency by over 50% ‘When we launched VoiceSafe we started learning more from some of our initial calls,’ he continues. ‘We found there were gaps in our dialog…