“Bank of America redesigned its mobile app to improve navigation for its 29 million mobile banking customers. Erica, its virtual voice assistant that has about 9 million users, per an announcement. The bank reported a 76% surge to $20.8 billion in payments through Zelle Mobile activity made up 52% of its digital consumer sales, demonstrating…
Tag: voice Banking
OCBC integrates voice command service with banking app
“OCBC Bank has built its own voice command tool and integrated the artificial intelligence-powered virtual assistance with its mobile app, enabling customers to use the service for various transactions including bill payments and balance enquiries. The software was developed alongside Clinc, a US AI Fintech company that specialised in conversational AI.” https://www.google.com/amp/s/www.zdnet.com/google-amp/article/ocbc-integrates-voice-command-service-with-banking-app/ Clinc – https://clinc.com
Voice and Speech Recognition in Banking – What’s Possible Today
Header image credit: Total Voice Technologies “When the speech recognition systems are faced with a question that appears challenging for the algorithm to process and understand, it seems to be better to suggest a probable answer rather than sending an error message in order to help customers continue to use the service.” https://emerj.com/ai-sector-overviews/voice-speech-recognition-banking/
For South Africa’s first challenger bank, conversational AI isn’t just a nice-to-have
TymeBank has launched Max, an AI-powered digital assistant. Developed by Finn AI, Max enables the challenger bank to scale. https://tearsheet.co/artificial-intelligence/for-south-africas-first-challenger-bank-conversational-ai-isnt-just-a-nice-to-have/