“U.S. Bank is launching a voice assistant for its mobile app on Wednesday, joining a growing constellation of financial institutions creating or expanding their use of voice AI.
‘The goal was to create a voice-first experience,’ Ankit Bhatt, senior vice president and chief digital officer for consumer at U.S. Bank, told Voicebot in an interview. “I believe voice is a more effective medium than touch. It’s certainly faster. People can type 40 words per minute, but they can speak at about 130 words per minute.“