The difference between CX and DX and why they matter in ecommerce

• “79% of consumers said in a Salesforce report the experience they have with a company matters as much as the company’s products and services, and that makes customer experience one of the most important competitive differentiators today.
• Salesforce surveyed thousands of customers in mid-2020 and found that 88% expect companies to speed up their CX because of the pandemic.
• More than half (52%) of customers expect offers from brands to “always be personalized,” according to Salesforce data.
• 44% of consumers have abandoned online purchases because the checkout process was too long or too complicated, according to a March 2020 Sapio Research survey”

https://www.google.com/amp/s/venturebeat.com/2021/05/14/the-difference-between-cx-and-dx-and-why-they-matter-in-ecommerce/amp/