‘This year, banks will strive to balance two opposing forces’: The state of AI in banking 2022

• “McKinsey estimates that AI and analytics have the potential to generate an incremental value of up to $1 trillion for global banking each year.
• ‘2022 is a year in which banks will strive to balance two opposing forces. One is the focus on more customers engaging with their bank digitally, sharing more data, and expecting a more customer-centric decision to be made with AI. The opposing force is the banks’ increased awareness of Ethical AI and the fact that many types of AI/ML can be unethical and even dangerous to utilize,’ said FICO’s Zoldi.”

https://tearsheet.co/data/this-year-banks-will-strive-to-balance-two-opposing-forces-the-state-of-ai-in-banking-2022/