‘This year, banks will strive to balance two opposing forces’: The state of AI in banking 2022

“McKinsey estimates that AI and analytics have the potential to generate an incremental value of up to $1 trillion for global banking each year.
‘2022 is a year in which banks will strive to balance two opposing forces. One is the focus on more customers engaging with their bank digitally, sharing more data, and expecting a more customer-centric decision to be made with AI. The opposing force is the banks’ increased awareness of Ethical AI and the fact that many types of AI/ML can be unethical and even dangerous to utilize,’ said FICO’s Zoldi.”