“Except for a handful of larger banks with innovation teams focused on the use of Gen AI tools, most mid-sized and small banks and credit unions won’t do much with Generative AI in 2024. More accurately: They won’t know that they’re doing something with it. What I mean by that last comment is that, when you ask senior bank execs what their institution is doing with Generative AI, many say ‘nothing right now’ or ‘we’re exploring opportunities’”