“Voice AI now takes orders at more than 900 Taco Bell locations, and those stores are seeing about a 1.5% sales lift from bigger checks, according to Restaurant Business. Parent company Yum! Brands also reports a 6% jump in drive-thru satisfaction and better crew retention. One reason, TheStreet notes, is that an AI drive-thru never forgets to offer a…
Tag: conversational ai
Visa unveils AI assistant for banking apps
“Visa has taken the wraps off an AI assistant that US banks can embed into their own apps to provide cardholders with financial insights…consumers view banks as the most trusted institutions to safeguard personal data and 85% say they are willing to share even more data with their provider if there is a clear AI…
From Bot to Coach: How AI Is Redefining Banking Customer Relationships
“The banking app is finishing its transition from a digital teller to a financial coach, and the customers who adopt that coach will increasingly judge their bank by the quality of its guidance, not just the speed of its transactions. The opportunity is to become the trusted financial relationship in a customer’s life rather than…
How gen AI agents threaten retail banks’ customer relationships
“Bank customers’ behavior is shifting from just searching the internet for financial information to asking gen AI for more definitive information about what to do with their money.2 Banks should consider building on classic SEO by developing robust generative engine optimization (GEO) capabilities. Unlike SEO—which focuses on driving traffic—GEO is designed to ensure inclusion and correct…
Garanti BBVA’s smart assistant Ugi turns 10: AI transforming banking
“Garanti BBVA’s AI journey, launched in 2016, has evolved into Ugi, which today handles more than 6.4 million monthly interactions on average, has 1.6 million active users, and supports more than 300 end-to-end banking transactions. With the integration of generative AI, Ugi can now understand 90% of user requests. Over the past year, nearly 50%…