Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence technology to enable Web & Mobile customer support

  • “The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources
  • Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The technology results in over 85% of customer inquiries handled without waiting for a live agent.
  • ‘The use of Clinc’s AI technology is a great fit as we continue to enhance our member-facing technology capabilities both in-person and online,’ said Brian Melter, Landmark’s Chief Experience Officer.”

https://www.google.com/amp/s/finance.yahoo.com/amphtml/news/landmark-credit-union-clinc-launch-120000859.html

Active.Ai cognitive Conversational AI platform is now live in 44 countries

  • “Active.ai platform today powers financial institutions in 44 countries across 200+ use cases, in multiple languages
  • With nearly four billion users of smartphones, the world of finance has clearly moved from branch and call center interactions to mobile centric conversations about money.
  • According to Mckinsey, this digital age, AI presents a transformational moment for financial services in unlocking over $1T in annual value by reducing costs, increasing customer engagement, reducing error rates and improving risk making.
  • 85% of financial services companies are currently using AI, and over three in four expect AI to become essential to their business by 2022. (World Economic Forum (WEF))
  • The Global Conversational AI market is expected to grow to from $5 billion to $20 billion by 2027 with a compound annual growth rate (CAGR) of 22% and financials are expected to contribute 29% of this market.-Cognizant”

Active.Ai cognitive Conversational AI platform is now live in 44 countries

How Conversational AI is Transforming the Customer Experience

  • “Forbes author concluded that up to 84% of consumers had been helped by machines. Yet around half had no idea they weren’t speaking with humans.
  • ‘Self-service delivers personalized engagement, increases customer satisfaction, and reduces operational costs by deflecting common customer inquiries,’
  • Though CNBC concludes around 27% of young workers fear AI will take over their jobs, AI isn’t an either/or proposition. In fact, conversational AI software can serve alongside human customer service representatives.”

https://www.google.com/amp/s/readwrite.com/2021/09/28/how-conversational-ai-is-transforming-the-customer-experience/amp/

Finovate & Finn AI Host The Conversational Banking Summit This October

  • “Finn AI, a market leader in Conversational AI chatbots for banks and credit unions, together with Finovate, are launching the Conversational Banking Summit on October 6th, 2021. This virtual event is designed for leaders and practitioners at banks and credit unions to explore how chatbots and virtual assistants are changing the digital banking experience.
  • Banks and credit unions are rapidly adopting Conversational AI; according to Cornerstone Advisors nearly 1 in 5 credit unions plan on buying a chatbot in 2021, with 2 in 5 evaluating a chatbot project at the Board level.”

Finovate & Finn AI Host The Conversational Banking Summit This October


Register Here: https://informaconnect.com/conversational-banking-summit/