“Bank customers’ behavior is shifting from just searching the internet for financial information to asking gen AI for more definitive information about what to do with their money.2 Banks should consider building on classic SEO by developing robust generative engine optimization (GEO) capabilities. Unlike SEO—which focuses on driving traffic—GEO is designed to ensure inclusion and correct…
Tag: conversational ai
Garanti BBVA’s smart assistant Ugi turns 10: AI transforming banking
“Garanti BBVA’s AI journey, launched in 2016, has evolved into Ugi, which today handles more than 6.4 million monthly interactions on average, has 1.6 million active users, and supports more than 300 end-to-end banking transactions. With the integration of generative AI, Ugi can now understand 90% of user requests. Over the past year, nearly 50%…
Customers Hate Your AI Chatbot. Small Businesses Should Listen
“AI chatbots have become a current concern for backlash on how customers evaluate businesses currently. According to a survey conducted by SurveyMonkey, 79% of customers stated they would prefer interacting with a human versus a chatbot. The fact that 79% of customers stated they would prefer a human indicates that this trend raises questions about how…
Stanford study outlines dangers of asking AI chatbots for personal advice
“Users’ preference for sycophantic AI responses creates ‘perverse incentives’ where ‘the very feature that causes harm also drives engagement’ — so AI companies are incentivized to increase sycophancy, not reduce it. At the same time, interacting with the sycophantic AI seemed to make participants more convinced that they were in the right, and made them…
Building the next wave of AI…A more human model of intelligent care
“Artificial intelligence has already transformed productivity, reshaped industries, and accelerated innovation across sectors. The next stage, in Freddy’s view, may prove just as transformative in a different dimension. Systems capable of remembering, responding with empathy, and supporting emotional well-being could redefine how humans experience technology in everyday life.” Read more >>