Chatbots vs. Virtual Assistants — Which is Better? A Complete Guide For Your Business Needs

• “Currently, 23% of customer service companies are using AI chatbots.
• A substantial 80% of individuals have engaged with a chatbot at some point, Userlike says.
• The global chatbot market is on an upward trajectory, with a projected worth of approximately $454.8 million by 2027.
• Clutch mentions that virtual assistants are frequently used in specific industries, notably accounting (37%), IT (37%), and digital marketing (34%).
• There are varying counts of virtual assistants—either 25,000 or a staggering 30+ million worldwide. Regardless of the specific number, this underscores the growing significance of virtual assistants across diverse industries.
• 1.4 billion people are using chatbots, and the top 5 chatbot-using countries are the United States, India, Germany, the United Kingdom, and Brazil.
• 34% of online buyers said they would prefer to answer questions from AI via chatbots or virtual assistants.”

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