“Choice paralysis: Shopping has become a stressful activity given the rise of a plethora of brands vying in a crowded market.
‘But the brands that make the products have answers to all possible questions. That is what led me to start AskSid.ai, a conversational AI platform,’ says Sanjoy.
“The outcome AskSid produced was a staggering 40 percent increase in conversions compared to web channels and automation of 800 customer service requests with creation of 1300+ size profiles,” says Sanjoy. “
AskSid mainly delivers three business outcomes –
a) conversations with shoppers to simplifying their experience,
b) a better product catalogue to showcase products to the customer, and
“Cisco announced Wednesday that it’s releasing MindMeld under an open-source Apache 2.0 license. The move is meant to lower the adoption barrier for enterprises looking to add voice features to their applications.
Since acquiring MindMeld, Cisco has integrated the platform its Webex video conferencing platform. The company last month launched a feature called Webex Assistant the enables workers to use voice commands to join virtual meeting rooms, call colleagues and control the volume settings on their microphone.
‘By making this open source software and companion documentation available to partners and developers, Cisco is committed to helping more enterprises find success building and deploying a wide range of conversational applications,’ Karthik Raghunathan”
I found an article today on Zoovu, and hadn’t heard of them to date. Their premise is that they’ve developed a self-service platform that enables businesses of all sizes to easily manage voice assistant, Chatbots and other emerging technologies by leveraging AI, machine learning and natural language processing.
Rob Mullen is the CEO and has a background including time at both IBM and Tata.
“Gartner recently predicted that by 2022, 72% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and other virtual personal assistants
Zoovu found that nearly one-in-four marketers said that their current digital assistant solutions aren’t intelligent, scalable or adaptive enough, underscoring the need for an augmented product offering.
The new offering provides over 200 bespoke templates, each with unique layouts, designs and conversational flows, empowering brands
‘The Zoovu platform provides real-time reporting and insights into what products are selling, which are struggling, which customers are drawn to and more, delivering real-time ROI contributions.'”
“Even Barbie has had a smart makeover. The Hello Barbie toy uses natural language processing and machine learning (both subsets of AI) to listen and respond to a child. Inside Barbie’s necklace is a microphone that records what the child says and transmits it to a server for analysis. Then, choosing from 8,000 dialogue options, the system chooses the most appropriate response for Barbie to say. All this happens in under a second.”
“Envestnet | Yodlee, the data aggregator and analytics provider, announced last week that it has acquired conversational banking software startup Abe AI. The Abe AI technology was apparently already incorporated into some of Yodlee’s APIs and banking solutions and will be added to Envestnet’s wealth management offerings in the future. The announcement summarizes the benefits for Yodlee’s Financial Service Provider (FSP) customers:
‘Using natural language processing specifically tailored to financial services, Envestnet | Yodlee Conversational AI enables FSPs to connect directly with consumers across all major conversational ecosystems, including Amazon Alexa and Google Assistant. The recently acquired Abe AI…will enable consumers to speak naturally and engage in human-like dialogue with their FSP.'”