“McDonald’s and IBM are ending their partnership, but drive-thru AI isn’t going away. ‘As we move forward, our work with IBM has given us the confidence that a voice-ordering solution for drive-thru will be part of our restaurants’ future, and we want to sincerely thank IBM and the restaurant teams that have been part of this crucial test,’ Mason Smoot, chief restaurant officer for McDonald’s USA, explained in an email to franchisees on Thursday.”
Read More: https://www.tastingtable.com/1604017/mcdonalds-removing-ai-technology-drive-thrus/