McDonald’s is replacing human drive-thru attendants with AI

  • “McDonald’s just rolled out a voice recognition system at 10 drive-throughs in Chicago, expanding from the solitary test store they launched a few years ago.
  • Flippy the robot flips burgers at a California restaurant, grilling up to 150 burgers in an hour. And Spyce, a Boston restaurant, employs seven automated woks to cook food — and zero human chefs.
  • The technology is still in its infancy and only about 85% accurate. One in 5 orders needs a little help from an actual human”

https://www.google.com/amp/s/bigthink.com/amp/mcdonalds-replacing-human-drivethru-ai-2653633058

Why McDonald’s might sell part of this AI startup

  • “When the chain paid $300 million for Dynamic Yield two years ago, it was central to the company’s digital strategy and one of its largest acquisitions in decades.
  • The company works with other clients besides McDonald’s, and that business has grown since the acquisition and now works with 300 other brands globally.
  • It facedpressure from franchisees and Wall Street to show better results after from its technology investments — part of a push by former Chief Executive Officer Steve Easterbrook, who was ousted in 2019.”

https://www.chicagobusiness.com/restaurants/why-mcdonalds-might-sell-part-ai-startup

Implications of AI for the Restaurant Industry – Ross Dawson

  • “WIthin a decade, it could be possible for an individual to approach a drive-through in an autonomous vehicle, order through an AI-powered voice ordering assistant, and eat food that was prepared by robots.
  • An AI will be able to analyze data about foods, beverages, ingredients, chemical compounds, techniques, and tastes in order to develop new recipes, foods, and beverages.”

https://rossdawson.com/futurist/implications-of-ai/implications-of-ai-for-the-restaurant-industry/

Here’s Why Taco Bell Added Artificial Intelligence Technology To Its Mobile App

  • “Artificial intelligence was identified by a number of restaurant tech providers as a top trend for 2020 and, so far, those predictions seem pretty spot on. 
  • Taco Bell is making its case for AI, announcing a broader partnership with Certona
  • Through the technology, machine learning derives the most relevant menu items for app users and also pushes promotions and content based on an individual customer’s behavior.
  • Last week, Starbucks President and CEO Kevin Johnson told the National Retail Federation Show crowd about the company’s Deep Brew (AI) technology, calling it a “key part” of Starbucks’ future.”

https://www.google.com/amp/s/www.forbes.com/sites/aliciakelso/2020/01/23/heres-why-taco-bell-added-artificial-intelligence-technology-to-its-mobile-app/amp/

Image credit: Getty

McDonald’s AI Drive-Thrus May Be Too Smart For Their Own Good

  • “One of the chain’s more intriguing new experiments with the use of cutting edge tech involves applying artificial intelligence (AI) to the drive-thru experience.
  • McDonald’s has been testing a solution that recognizes the license plate of a customer in the drive-thru and uses that information to provide AI-based recommendations of menu items
  • ‘There is a fine line between personalization and creepy and only consumers can define for themselves where that line exists,'”

https://www.google.com/amp/s/www.forbes.com/sites/retailwire/2019/11/11/mcdonalds-ai-drive-thrus-may-be-too-smart-for-their-own-good/amp/