Chatbots, also known as virtual assistants, are becoming increasingly popular in the financial services industry. These AI-powered systems can provide customers with quick and accurate answers to their questions, 24/7, improving the overall customer experience and reducing the workload on human customer service representatives. Here are the top 5 use cases for chatbots in financial…
Tag: virtual assistant
Credit unions turn to chatbots and AI for member service
“Credit union call centers and other lines of support for members have been under increased stress since the start of COVID-19 in 2020. But industry leaders and experts hold that artificial intelligence could be the answer. For the institutions that prioritized digital solutions against the sweeping closures of physical branches in the wake of the…
“Revolutionizing the Financial Industry: How AI is Transforming the Way We Do Business”
Artificial intelligence (AI) and machine learning are transforming the financial service industry by making it more efficient, accurate, and secure. By using AI and machine learning, financial institutions can automate many of the tedious and time-consuming tasks that are currently done by humans, freeing up their time to focus on more important tasks. One of…
ChatGPT Is A Window Into The Real Future Of Financial Services
Digging Into KeyBank’s Conversational AI Strategy
“In the first month after the AI initiative went live, Kontul reports there were nearly 3,000 daily sessions with MyKey, for a total of 250,000 interactions. The digital assistant is also reducing cost to serve by solving customer problems within the app rather than using other channels with an 84% ‘containment rate’ so far.” https://thefinancialbrand.com/news/data-analytics-banking/artificial-intelligence-banking/digging-into-keybanks-conversational-ai-strategy-155483/