“AI chatbots have become a current concern for backlash on how customers evaluate businesses currently. According to a survey conducted by SurveyMonkey, 79% of customers stated they would prefer interacting with a human versus a chatbot. The fact that 79% of customers stated they would prefer a human indicates that this trend raises questions about how…
Tag: virtual assistant
Bank of America goes all in on controversial tech
“Bank of America is leading the way on AI use at banks. The bank revealed in 2025 that more than 90% of its employees use AI, American Banker reported. It has a $13.5 billion technology budget, which includes at least $4 bilion for new initiatives like AI, according to Fortune. The bank even has a client-facing AI…
The AI Playbook for Meeting Modern Banking Expectations
“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>
BofA and U.S. Bank Turn AI Loose on Internal Bottlenecks
“Merrill Wealth Management and Bank of America Private Bank announced the full-scale rollout of AI-Powered Meeting Journey, a workflow tool that handles preparation, note-taking and follow-up for financial advisers. The bank says the capability can save advisers up to four hours per client meeting, across millions of meetings annually. The tool works in three stages…” Read more…
Stanford study outlines dangers of asking AI chatbots for personal advice
“Users’ preference for sycophantic AI responses creates ‘perverse incentives’ where ‘the very feature that causes harm also drives engagement’ — so AI companies are incentivized to increase sycophancy, not reduce it. At the same time, interacting with the sycophantic AI seemed to make participants more convinced that they were in the right, and made them…