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Tag: virtual assistant
Consumers are Using AI to Find Their Next Bank, But Many Still Don’t Trust Its Advice
“The strategic response isn’t to fight AI or ignore it. It’s to become the authoritative source that AI references when consumers and businesses ask banking questions. 50% of consumers told us that they don’t trust AI responses when they don’t recognize the referenced source.” Read more >>
KeyBank’s AI Call Revolution: 97% Cost Slash Reshapes Banking Service
“KeyBank, the Cleveland-based regional powerhouse with nearly $190 billion in assets, has unleashed conversational AI on its call centers, delivering a staggering 97% reduction in per-call costs. CEO Christopher Gorman revealed during the bank’s Q4 2025 earnings call that AI-handled interactions now cost about 35 cents each, compared to $9 for human agents—a 36-fold efficiency…
Apple picks Google’s Gemini to run AI-powered Siri coming this year
“The deal is another major indicator of growing trust in Google’s accelerating AI agenda and comeback against OpenAI. In 2025, the search giant logged its best year since 2009 and surpassed Apple in market capitalization last week for the first time since 2019.” Read more >>
BBVA and OpenAI Seal a Strategic Alliance to Redefine Banking with Artificial Intelligence
“‘We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client,’ remarked Carlos Torres Vila,…