“The findings suggest consumers increasingly see digital banking and physical branches as complementary rather than competing channels. Eighty-three percent said they have greater confidence in a digital banking provider that also operates physical branches, including 87% of Gen Z, 85% of Millennials, 82% of Gen X and 75% of Baby Boomers. Consumers cited resolving complex…
Tag: virtual assistant
What It Takes to Build the AI-Native Modern Bank
“The goal is a radically different model of banking, characterized by highly personalized customer engagement, hyper-responsive product management, and structurally transformed operations. The performance profile could be dramatically different from today’s banking model, aspiring to 10 times greater productivity, 100 times more experimentation throughput, 90% shorter time to market, and a 10-percentage-point improvement in the…
As AI Becomes Money’s New Front Door, Community FIs Risk Becoming Bystanders
“In May 2026, OpenAI launched a dedicated personal-finance experience allowing users to connect bank accounts via Plaid and ask questions grounded in their actual balances. OpenAI reports that more than 200 million people use ChatGPT monthly for budgeting, investing, and planning queries. Search engines like Perplexity have built similar account-linking capabilities, while single-bank tools like…
Visa unveils AI assistant for banking apps
“Visa has taken the wraps off an AI assistant that US banks can embed into their own apps to provide cardholders with financial insights…consumers view banks as the most trusted institutions to safeguard personal data and 85% say they are willing to share even more data with their provider if there is a clear AI…
Backbase buys Kasisto to expand agentic AI banking capabilities
“According to Backbase, the transaction is part of its plan to build what it calls the Unified Frontline, ‘one operating model where customers, employees, and AI agents operate as one with shared context, governed authority, and the same source of customer truth.’” Read more >>