“‘We’re still going to be influenced by the people we see, the people we watch on social media, on television, but I think the chat application is actually a more authentic personal shopper because it’s generally not on commission,’ he said, ‘meaning it’s only going to show you the things it thinks you are most…
Tag: virtual assistant
How Retail Banks Can Put AI Agents to Work
“According to a recent BCG study, AI agents have the potential to increase banks’ profitability by 30% and reduce costs by 30% to 40% by 2030. Early adopters of agentic AI will not just capture near-term efficiency gains; by moving first, they can increase productivity, improve economics, reduce cycle times, and deliver superior customer experiences—advantages that will become…
AI Tools Drive 30bn Digital Interactions at Bank of America
“AI-driven tools and personalized digital services helped drive record levels of customer engagement at Bank of America last year, with clients interacting with their finances around 30 billion times through the bank’s digital platforms…More than 20 million customers used the assistant last year, generating nearly 700 million interactions. Since launching in 2018, total interactions with…
The AI Prompt that Should Terrify Every Banker: ‘Optimize My Idle Cash’
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Consumers are Using AI to Find Their Next Bank, But Many Still Don’t Trust Its Advice
“The strategic response isn’t to fight AI or ignore it. It’s to become the authoritative source that AI references when consumers and businesses ask banking questions. 50% of consumers told us that they don’t trust AI responses when they don’t recognize the referenced source.” Read more >>