“Visa has taken the wraps off an AI assistant that US banks can embed into their own apps to provide cardholders with financial insights…consumers view banks as the most trusted institutions to safeguard personal data and 85% say they are willing to share even more data with their provider if there is a clear AI…
Tag: virtual assistant
Backbase buys Kasisto to expand agentic AI banking capabilities
“According to Backbase, the transaction is part of its plan to build what it calls the Unified Frontline, ‘one operating model where customers, employees, and AI agents operate as one with shared context, governed authority, and the same source of customer truth.’” Read more >>
From Bot to Coach: How AI Is Redefining Banking Customer Relationships
“The banking app is finishing its transition from a digital teller to a financial coach, and the customers who adopt that coach will increasingly judge their bank by the quality of its guidance, not just the speed of its transactions. The opportunity is to become the trusted financial relationship in a customer’s life rather than…
How gen AI agents threaten retail banks’ customer relationships
“Bank customers’ behavior is shifting from just searching the internet for financial information to asking gen AI for more definitive information about what to do with their money.2 Banks should consider building on classic SEO by developing robust generative engine optimization (GEO) capabilities. Unlike SEO—which focuses on driving traffic—GEO is designed to ensure inclusion and correct…
Fifth Third Launches AI-Powered Interface in Mobile App
“The new capability helps customers navigate Fifth Third’s mobile app more intuitively. Rather than scrolling through menus, customers can simply type what they need—such as ‘replace card,’ ‘find ATM,’ ‘transfer funds,’ or ‘closest branch’—and be guided directly to the most relevant experience, whether that is a simple mobile screen for task completion, an AI-powered chatbot,…