“Voice AI now takes orders at more than 900 Taco Bell locations, and those stores are seeing about a 1.5% sales lift from bigger checks, according to Restaurant Business. Parent company Yum! Brands also reports a 6% jump in drive-thru satisfaction and better crew retention. One reason, TheStreet notes, is that an AI drive-thru never forgets to offer a…
Tag: QSR
Taco Bell is having second thoughts about relying on AI at the drive-through
“Taco Bell’s chief digital officer says the company is having an ‘active conversation’ about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like…” Read more >>
McDonald’s Is Removing Its Current AI Technology From More Than 100 Drive-Thrus
“McDonald’s and IBM are ending their partnership, but drive-thru AI isn’t going away. ‘As we move forward, our work with IBM has given us the confidence that a voice-ordering solution for drive-thru will be part of our restaurants’ future, and we want to sincerely thank IBM and the restaurant teams that have been part of…
Jersey Mike’s Introduces AI Technology At 50 Of Its Restaurants
“The conversational voice assistant was created in collaboration with A.I. technology developer SoundHound, which is best known as a music recognition-slash-song identification app like Shazam. It has been trained to learn every sub on Jersey Mike’s menu and it can take orders over the phone, even handling multiple orders at one time. Got any questions…