- “Research from McKinsey cites that 25% out of 2,400 business leaders surveyed stated that they increased artificial intelligence (AI) adoption due to the pandemic.
- In fact, more than half of the respondents in a recent study by Forrester identified more satisfied customers as a top benefit for personalized customer service interactions, such as chatbots.
- A Gartner report found that companies that use chatbots in their sales strategy can achieve up to 30% higher conversion rates.
- In the previously mentioned Forrester study, out of 100 customer service decision-makers surveyed, 62% shared that more productive agents were a top benefit of implementing systems similar to AI chatbots.”
https://venturebeat.com/ai/ai-chatbots-offer-a-way-to-connect-with-and-engage-customers/amp/