AI chatbots offer a way to connect with and engage customers

  • “Research from McKinsey cites that 25% out of 2,400 business leaders surveyed stated that they increased artificial intelligence (AI) adoption due to the pandemic.
  • In fact, more than half of the respondents in a recent study by Forrester identified more satisfied customers as a top benefit for personalized customer service interactions, such as chatbots.
  • A Gartner report found that companies that use chatbots in their sales strategy can achieve up to 30% higher conversion rates.
  • In the previously mentioned Forrester study, out of 100 customer service decision-makers surveyed, 62% shared that more productive agents were a top benefit of implementing systems similar to AI chatbots.”

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