“Virtual assistants and chatbots: Customer experience may be more important than ever. With its ability to resolve customer queries while reducing operational cost, conversational AI rules the day. In fact, a new study anticipates automation will save banks $7.3 billion globally this year—that’s 862 million hours, equivalent to nearly half a million working years.”
https://www.cio.com/article/472323/why-financial-institutions-are-banking-on-ai.html/amp/