VoiceSell raises $4 million for instant voice control for mobile ecommerce

“VoiceSell enables any ecommerce retailer to instantly add a robust and fully private voice agent to any existing online store. Developed over a decade, VoiceSell uses a proprietary next-generation NLP engine to add voice to serve ecommerce vendors and customers alike.”

https://www.google.com/amp/s/venturebeat.com/2019/05/22/voicesell-raises-4-million-for-instant-voice-control-for-mobile-ecommerce/amp/

What will be the impact of Voice on FinTech

Photograph by onurdongel
  • “Eight in 10 consumers in PwC’s 2019 Global Consumer Insights Survey said they conducted at least one financial activity through a digital channel in the past year.
  • According to PwC estimates, roughly two-thirds of the inquiries handled by call centers concern basic customer assistance issues,
  • For instance, PwC thinks voice could reduce frontline personnel by 10 to 15 percent. It could also diminish risk for the bank, cutting human error by as much as 15 to 30 percent.”

https://www.strategy-business.com/blog/Banking-on-voice?gko=2b8ce


Disrupting the disruptors: How AI and voice recognition can transform the customer experience

  • “Artificial Intelligence and natural language Machine Learning (ML) are on the verge of transforming the fabric of voice-driven customer experience through pioneering speech recognition technology.
  • Leading voice technologies, in essence, will enable businesses to automatically identify, understand and service their clients. It will help them improve the customer experience and reduce costs. FinTech companies have helped shape the future of banking, now they must embrace the future of customer communication.”

https://www.finextra.com/blogposting/17266/disrupting-the-disruptors-how-ai-and-voice-recognition-can-transform-the-customer-experience

40% Conversion Increase – AskSid.ai

AskSid.ai – https://www.asksid.ai

  • “Choice paralysis: Shopping has become a stressful activity given the rise of a plethora of brands vying in a crowded market.
  • ‘But the brands that make the products have answers to all possible questions. That is what led me to start AskSid.ai, a conversational AI platform,’ says Sanjoy. 
  • “The outcome AskSid produced was a staggering 40 percent increase in conversions compared to web channels and automation of 800 customer service requests with creation of 1300+ size profiles,” says Sanjoy. “
  • AskSid mainly delivers three business outcomes –
    1. a) conversations with shoppers to simplifying their experience,
    1. b) a better product catalogue to showcase products to the customer, and
      c) marketing insights for companies.

    https://www.google.com/amp/s/yourstory.com/2019/05/startup-conversational-ai-ecommerce-asksid-mindtree-employees/amp


  • Founders of AskSid


    Competition:

    Mode.ai – https://mode.ai/#/

    • Customers: Levi, Louis Vuitton

    Vue.ai – https://vue.ai

    • Customers: Macy’s, Diesel

    Who is Zoovu?

    I found an article today on Zoovu, and hadn’t heard of them to date. Their premise is that they’ve developed a self-service platform that enables businesses of all sizes to easily manage voice assistant, Chatbots and other emerging technologies by leveraging AI, machine learning and natural language processing.

    Rob Mullen is the CEO and has a background including time at both IBM and Tata.

    Here’s a link to his LinkedIn profile: http://linkedin.com/in/robmullen1

    Here are a few key takeaways:

    • “Gartner recently predicted that by 2022, 72% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and other virtual personal assistants
    • Zoovu found that nearly one-in-four marketers said that their current digital assistant solutions aren’t intelligent, scalable or adaptive enough, underscoring the need for an augmented product offering.
    • The new offering provides over 200 bespoke templates, each with unique layouts, designs and conversational flows, empowering brands
    • ‘The Zoovu platform provides real-time reporting and insights into what products are selling, which are struggling, which customers are drawn to and more, delivering real-time ROI contributions.'”

    Check out the full article