- “The report, produced in partnership with Forrester and Ipsos, finds that using AI to facilitate open banking is the most desired means by which banks and FIs are seeking to leverage the burgeoning technology, with 75% of FIs surveyed admitting they aren’t yet operationally ready to participate in open banking.
- Some 40% of global banking customers say they haven’t received the same personalised service from their bank that they get everywhere else. In fact, only 27% of consumers believe that their bank offers them services best suited to their financial situation, and 19% say that inadequate personalisation could cause them to change banks entirely.”
https://fintechmagazine.com/articles/sopra-steria-sbs-75-of-banks-not-ready-for-open-banking