“Security is a paramount concern of customers, according to a survey of 1,000 consumers in September for BAI Outlook Banking Outlook: 2024 Trends. When asked to list the top ways banks and credit unions can help them manage their money more effectively, consumers cited ‘provide better fraud and identity theft protection’ as their number-one priority. The second leading priority was to ‘provide faster payments and quicker money transfers.’”
https://www.bai.org/banking-strategies/banks-face-the-twin-edged-sword-of-generative-ai/