51% of Americans prefer to shop online, leading to an average e-commerce growth rate of 23% per annum.

A notable social media presence also influences up to 56% of in-store purchases.

80% of the businesses to implement chatbot automation to some extent by 2020.

Out of 5,000 respondents, 38% rated their perception of bots as positive, 51% were neutral, while only 11% had a negative opinion.

According to Forbes, 40% of millennials already use voice commands to make purchases. The numbers are bound to rise this year as well and are expected to reach beyond 50% in 2020.


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