“A notable social media presence also influences up to 56% of in-store purchases.
80% of the businesses to implement chatbot automation to some extent by 2020.
Out of 5,000 respondents, 38% rated their perception of bots as positive, 51% were neutral, while only 11% had a negative opinion.
According to Forbes, 40% of millennials already use voice commands to make purchases. The numbers are bound to rise this year as well and are expected to reach beyond 50% in 2020.”