Where is AI in Banking Today?

  • “The first challenge is getting access to the right data, in the right place. Historically, I think many organisations haven’t really considered data as a valuable asset and therefore haven’t developed data processes that align with the needs of data science.
  • We’re using chatbot technologies to assist our customers and our staff, our Chatbot Cora is now 2 years old and has served over 5 millions customers.
  • Within the commercial bank, where I work, we are also using AI in combination with robot process automation (RPA) to service simple customer requests that come in via email as well. This provides a really quick resolution to common request types and allows our staff to focus on more complicated requests.”


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