“The first challenge is getting access to the right data, in the right place. Historically, I think many organisations haven’t really considered data as a valuable asset and therefore haven’t developed data processes that align with the needs of data science.
We’re using chatbot technologies to assist our customers and our staff, our Chatbot Cora is now 2 years old and has served over 5 millions customers.
Within the commercial bank, where I work, we are also using AI in combination with robot process automation (RPA) to service simple customer requests that come in via email as well. This provides a really quick resolution to common request types and allows our staff to focus on more complicated requests.”
