“Start with some of the low-hanging fruit in AI with relatively immediate returns, like customer service. Doing so gets you on the AI train and allows you to start to accumulate actionable data about your customer.
Second, find ways to augment AI into existing business processes, supplementing what humans do, allowing them to focus on more meaningful work. If you are a very large enterprise, set up an AI innovation lab and staff it with bright minds to help facilitate the process of finding where to augment first and how. The AI innovation team should be able to assess the ripest business processes for AI.
Finally, be realistic about what investment AI may require and assess if the risks and upside are justified. It’s not cheap, but if done right, this can strengthen or establish sustainable competitive advantages.”