New ‘personal touch’ tech reliant

    • “Interaction is disappearing in the banking industry,” McLachlan said. “Institutions need to build engagement, but through digital channels.”
    • Arvest also is working with another fintech on an initiative called Banker Connect, which allows customers to pick a banker they can communicate with on a regular basis through digital channels. It’s the same banker every time — and the customer doesn’t have to enter a branch to do business.” –

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