- “North Carolina-based Bank of America, the digital push translated to more than 2 million customers using Erica for the first time since the beginning of March, bringing total active users to greater than 13 million.
- The virtual assistant handled 15 million requests from clients in April alone, accounting for about 10% of all queries received since its June 2018 introduction.”
https://www.datacenterknowledge.com/machine-learning/bank-america-s-ai-robot-learns-60000-ways-talk-about-coronavirus
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