– “In order to bring differentiation Banks are working on new technology architectures which comprises components like hybrid multicloud, micro services, API platforms, blockchain, Intelligent automation and AI at scale.
– Banks are focusing on improving customer experience through Hyper-personalization which is based on intuitive, self-learning software, which allows offerings to be enhanced and added in response to customer needs. Such technology brings new value and an entirely new customer experience.”
https://www.cxotoday.com/ai/how-tech-innovations-are-defining-new-age-banking/